Frequently Asked Questions

Your satisfaction with our products is paramount.

Kalko Frappe Machines

 Kalko Frappe  Machines are built with the highest standards. They are intended to be used as professional commercial environments. This gives you the peace of mind that your machine will be in your premises working as intended for a long time. We have a two year warranty on parts and construction. The machines have been tested over 500,000 times to ensure that the machine is the best on the market that are currently available. Fair use is the machine is intended to mix drinks and not as a ice crusher as blenders do

We use ‘easyship’ shipping service, giving you the choice of company and price. The dates of arrival depend on your choice at the checkout page. The deliveries have the options of overnight up to 30 days depending on your choice. The machines are carefully packaged to withstand the natural tumble of shipping and courier handling. We do value how you receive them if the package has been damaged in anyway you must express this at the time of receiving it and mention to the delivery person that this is the case. Getting their name will help quicken any issues and speed up rectifying any loss or damage. Ultimately we want you to enjoy the machine as it was intended.

We value your satisfaction of our Kalko Machines. In the case of faulty machines we have a 14 day from the time you receive the machine to notify us. sales@icefrappe.com.au include a day of purchase and delivery date and send back the machine by post. We ask you to pay for the return but will send it it out on our expense. We do refund the machine after the Consumer Laws of Australia procedure buy either repairing , replacing and if it cannot be supplied in perfect new working order only then we refund the machine. We have a team of engineers and this is updated texts and they supply you with a full report if  the machine has been handled in a manner that it was not intended too.

Nektar Coffee

Keep beans airtight and cool
Your beans’ greatest enemies are air, moisture, heat, and light.

To preserve your beans’ fresh roasted flavour as long as possible, store them in an opaque, air-tight container at room temperature. Coffee beans can be beautiful, but avoid clear canisters which will allow light to compromise the taste of your coffee.

Keep your beans in a dark and cool location. A cabinet near the oven is often too warm, and so is a spot on the kitchen counter that gets strong afternoon sun.

Coffee’s retail packaging is generally not ideal for long-term storage. If possible, invest in storage canisters with an airtight seal.

Buy the right amount
Coffee begins to lose freshness almost immediately after roasting. Try to buy smaller batches of freshly roasted coffee more frequently – enough for one or two weeks.

Exposure to air is bad for your beans. If you prefer to keep your beans in an accessible and/or attractive container, it may be a good idea to divide your coffee supply into several smaller portions, with the larger, unused portion in an air-tight container.

This is especially important when buying pre-ground coffee, because of the increased exposure to oxygen. If you buy whole beans, grind the amount you need immediately before brewing.

Freezing your beans?
Freshness is critical to a quality cup of coffee. Experts agree that coffee should be consumed as quickly as possible after it is roasted, especially once the original packaging seal has been broken.

While there are different views on whether or not coffee should be frozen or refrigerated, the main consideration is that coffee absorbs moisture – and odours, and tastes – from the air around it, since it is hygroscopic (bonus vocabulary word for all the coffee geeks out there).

Most home storage containers still let in small amounts of oxygen, which is why food stored a long time in the freezer can suffer freezer burn. Therefore, if you do refrigerate or freeze your beans, be sure to use a truly airtight container.

If you choose to freeze your coffee, quickly remove as much as you need for no more than a week at a time, and return the rest to the freezer before any condensation forms on the frozen coffee.

Freezing your beans doesn’t change the basic brewing process.

Use by date

Always finish your use before the use by date has expired. 

Nektar ensures the quality of their product. But for Australian Food Standards we can not rely on the cross contamination of the different blends. Some will have Nuts in the blend as the ‘Macadamia’ . To be on the safe side we ask anyone that has an allergic reaction t nuts to refrain from buying the coffee beans.

We use ‘easyship’ shipping service, giving you the choice of company and price. The dates of arrival depend on your choice at the checkout page. The deliveries have the options of overnight up to 30 days depending on your choice. The coffee is  carefully packaged to withstand the natural tumble of shipping and courier handling. We do value how you receive them if the package has been damaged in anyway you must express this at the time of receiving it and mention to the delivery person that this is the case. Getting their name will help quicken any issues and speed up rectifying any loss or damage. Ultimately we want you to enjoy the coffee as it was intended.

We value your satisfaction of our Nektar coffees In the case of unsealed packaging we have a 14 day from the time you receive the machine to notify us. sales@icefrappe.com.au include a day of purchase and delivery date and send back the coffee by post. We ask you to pay for the return but will send it out on our expense. We do not refund.

0